Webinar – How to address customer experience in utilities

Posted by Avanade

Register to learn how to deliver personalised and context rich experiences using your digital experience platform.  

We’d like to show you how you can blend creativity, innovation and technology to deliver customer experiences. The outcome is about driving value, consistently at scale, across every brand touchpoint and channel.

Join us to learn:

How consumers in the utility sector have continued to evolve with changing values and expectations
Practical tips and effective ways to deliver on-target and timely journey-based experiences
How to delight customers with optimised experiences using improved processes and technology
From CX experts and Sitecore MVPs
How digitally engaged utility customers lead to business value

Hear from industry experts – Ben Morgan, Director, Digital Marketing Center of Excellence at Avanade and Charles Bell, Sitecore’s Director of Sales Engineering, EMEA.


Ben Morgan

Director, Digital Marketing Centre of Excellence at Avanade

Ben adds over a decade of agency leadership and client strategy experience to the Avanade team. He has a strong history of being involved with client steering groups, helping to shape digital strategy and solutions that maximise the benefits of Sitecore and other leading MarTech solutions. As part of the Avanade CoE Ben works not only with clients, but also helps to evangelise Sitecore and other Digital Marketing technologies within Avanade.

Charles Bell

Director of Sales Engineering, EMEA at Sitecore

Charles is a highly experienced technical strategist and sales leader with over twenty years’ experience in driving digital experience delivery and running technical teams. He has worked with WPP agencies, global shipping and logistics companies, and now leads Sitecore’s EMEA team of Sales Engineers, responsible for supporting seven-figure annual sales targets. Charles is passionate about technology and how it constantly reshapes the relationship between companies and customers.


Thu, 02 Jul 2020
10:00 - 10:30


City of London

Virtual Event




Avanade began as a joint venture between Microsoft and Accenture and today is powered by 36,000 professionals worldwide. Our Digital Marketing practice brings together strategy, design, technology and data science talent to help brands deliver award-winning, personalized CX by connecting content, campaigns, customer insights, CRM, cloud and commerce systems.

Our expertise is unsurpassed:

  • 14-time winner of Microsoft Partner of the Year
  • 24,000+ certifications in Microsoft technology
  • 90+ Microsoft partner awards
  • 19 Gold Competencies 
  • 10 Sitecore Microsoft Valuable Professionals (MVPs)
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