Eat great CX for breakfast

Posted by Lisa Ballam

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Great Customer Experience (CX) leads to happy, satisfied customers, which leads to repeat, loyal customers. We want to make it easier for you – and your organisation – to make this happen, by sharing ideas with peers at our CX Innovation Club.

L2inc research found that ‘making it easy’ is key to being a genius brand in 2018. Removing friction – handoffs, extra clicks and calls, messy UX, delays vs. the competition – matters. Amazon Prime anyone? Or wait a couple more days?

Our CX Innovation Club, Thursday 26th April, will tackle this challenge over a morning of food and thought leadership. We’ll share examples of where and how brands have successfully stayed aligned with customers’ expectations; tease out lessons that we can all take away. And it won’t just be about tech: creative and design remain critical to securing 2018 engagement.

Arrive at our Bristol office at 8:45am for a 9:15am start, by 11am you’ll leave armed with ideas plus a few new connections.


Thu, 26 Apr 2018
07:45 - 10:00


Bray Leino CX office,
South West

Kendal House 1-6 Brighton Mews Bristol BS8 2NW



Lisa Ballam

Marketing Manager, Bray Leino CX

Lisa has over 13 years of agency experience; previously working as an Account Director managing projects for a wide range of B2B and B2C clients. With extensive knowledge of planning, executing and reporting on marketing campaigns both on and offline – Lisa now utilises her skills in the role of Marketing Manager for Bray Leino CX.

Lisa is responsible for managing the company profile, supporting new business, developing partnerships and helping the Management Team to drive the agency forward.

In her personal life Lisa spends the majority of her time running around after her two energetic young boys!

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