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Great Customer Experience (CX) leads to happy, satisfied customers, which leads to repeat, loyal customers. We want to make it easier for you – and your organisation – to make this happen, by sharing ideas with peers at our CX Innovation Club.
L2inc research found that ‘making it easy’ is key to being a genius brand in 2018. Removing friction – handoffs, extra clicks and calls, messy UX, delays vs. the competition – matters. Amazon Prime anyone? Or wait a couple more days?
Our CX Innovation Club, Thursday 26th April, will tackle this challenge over a morning of food and thought leadership. We’ll share examples of where and how brands have successfully stayed aligned with customers’ expectations; tease out lessons that we can all take away. And it won’t just be about tech: creative and design remain critical to securing 2018 engagement.
Arrive at our Bristol office at 8:45am for a 9:15am start, by 11am you’ll leave armed with ideas plus a few new connections.
Thu, 26 Apr 2018
07:45 - 10:00
Bray Leino CX office,
Kendal House 1-6 Brighton Mews Bristol BS8 2NW