Client Services Council

To explore the future of agency/brand relationships and help Client Services professionals to excel.

About the council

The BIMA Client Services Council’s mission is to create and connect the Client Service community within BIMA, fostering connections across the industry, reinforcing the value that exceptional Client Service can offer.

Council Chair

Chris Lewis, Client Services Director at Cyber-Duck

Chris has spent over 20 years within the Client Services industry. Since 2019, he has been Client Services Director at digital transformation agency, Cyber-Duck. Where, amongst other things, he was responsible for creating and growing a dedicated Client Services function within the agency. This work was recognised by BIMA in 2022, when Chris was included in the BIMA 100 (in the Client Services and Project Management category).

Chris has a wide range of agency experience, from cutting his teeth in small, independent agencies through to working within one of the world’s largest network agency groups and now working for one of the UK’s fastest growing digital agencies. Having worked extensively across multiple sectors, he knows the importance of working collaboratively with clients, in order to form long term successful partnerships.

At the heart of Chris’s work, within Client Services, is a passion for nurturing and developing talent and helping to promote, and advocate for, the next generation of Client Services professionals.

Within BIMA, Chris is keen to promote the value of the discipline and is hoping to create a vibrant community that fellow practitioners can contribute and thrive within.

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Council Members

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