I’m Director of Customer Journey at Citizens Advice. I lead a brilliant team to deliver digital advice to our 25m users a year, and create a seamless customer experience across all our services.
I’m a member of BIMA Charities Council, a non-executive director of Democracy Club and a trustee of National Ugly Mugs.
I occasionally do training and mentoring on service transformation and leadership, for clients like Doteveryone and the Government Digital Service.
