Giulia Merlo

Head of User Research and Design, Citizens Advice

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Giulia is passionate about changing the way the charity sector uses technology.

With a background in digital marketing and product development, Giulia has helped deliver digital transformation strategies in both the private and public sector. She currently leads the Service Design team at Cancer Research UK.

Giulia is also a champion for diversity and inclusion in the workplace, and a passionate advocate for women in technology. She is one of the 2018 BIMA 100, and was shortlisted in the Transformation Leader category for the Women in IT Excellence awards 2018.