Gaby Townsend

Head of Operations, Bernadette

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Gaby has over 15 years experience in digital delivery and operations at both a project and programme level for a wide range of clients. Prior to Bernadette, Gaby kick-started her career in New York working as a PM in digital agencies, before returning to Razorfish London to lead a large team of PMs delivering award-winning work for McDonald’s UK across the digital marketing spectrum.

As Head of Operations for Bernadette, Gaby is responsible for the ongoing operational effectiveness of the business, including the work, the processes and tools, but most importantly the people. She’s a natural-born leader and coach, passionate about building motivated and successful teams, and populating culture within organisations.