Gaby Townsend

Head of Operations, Bernadette

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Gaby has over 15 years experience in developing digital strategy and project delivery at both a project and programme level for a wide range of clients.

Prior to Bernadette, Gaby kick-started her career in New York, most notably in the Health team at Digitas delivering web and content dev projects for Bristol-Myers Squibb.

After moving back to London, Gaby was responsible for leading a large team of project managers delivering award-winning work for McDonald’s UK across the digital marketing spectrum for Razorfish, which led to her next role as operations and programme lead across Virgin Media for Rapp.

As Head of Operations for Bernadette, Gaby is responsible for the ongoing operational effectiveness of the business, including the work, the processes and tools, but most importantly the people.

She’s a natural-born leader and coach, passionate about building motivated and successful teams, and populating culture within organisations.