Senior Growth Marketing Executive

What do we do?

Reflect Digital is the digital marketing agency your customers will thank you for hiring.

Putting our client’s customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.

We believe end-customers do not care what channel they find their solution(s) via. The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion. This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.

Since we were founded in 2011, we’ve received many awards and recognitions, including Employer of the Year, and Best Integrated Campaign 2022 with Nido Student, among others demonstrating both our commitment to our team and delivering truly strategic campaigns for our clients.

What do we value?
You’re here because you have these values in your heart. Values drive your behaviour and our collective behaviour is our culture which is the key to our success.

We’re a family

Reflect Digital is an inclusive, caring family environment. Our team, partners and clients are all welcomed into our fold – a place where we support and look out for each other and most importantly we’re honest with each other. It might sound corny and aspirational to many businesses – but we’re living and breathing this at the core of our culture.

Love our craft

We absolutely love our craft. If we could eat digital strategy on toast for breakfast, we would. We have experts at the top of their game leading teams full of digital mavens pushing to learn and develop at every turn. Our passion for digital spills into everything we do and leads us to put education at the forefront of our work ensuring no-one is ever left behind.

Going for gold

Like Olympic athletes, we are always going for gold. Our ambition and drive shine through with every step we take, our eyes are always open looking for opportunity in places others miss and we remain curious at all times. Our love of our craft ensures we maintain match fitness consistently by soaking up the latest knowledge and remaining agile and strategic in our approach with data being our most critical currency.

The Role

The Senior Growth Marketing Executive will support driving customer-centric strategies and leveraging psychological insights to deliver growth for our clients. You’ll be the key link between clients and teams, managing relationships, delivering results, and spotting growth opportunities.

Key accountabilities and responsibilities
The agency relies on you for the following:

• High Standards of Work: Produce great outcomes for clients with the support of the team
• Manage a varying influx of client enquiries, and prioritise accordingly
• An ability to act with urgency in the instance of high priority issues and keep the client well-informed of progress
• Take responsibility for the execution of assigned tasks
• An ability to give and receive constructive feedback to ensure high quality standards and best results for clients
• Own the logistics, administration and day-to-day account work associated with our clients.
• Take ownership of budget updates, invoices and status reports
• An understanding of the importance of managing data securely and respecting data privacy
• Client Relationships and Growth: Maintain client relationships and seek growth opportunities through the delivery of a high-quality service
• With close and regular input from delivery teams, create, maintain and communicate an up to date pulse of tasks and actions to keep projects and strategy on track
• Lead regular check ins with the client to understand their current goals and objectives and communicate any changes to the rest of the team 
• Be the main point of contact for the client and internal teams
• Maintain high levels of client retention by exceeding expectations, building strong relationships and regularly reviewing accounts for new opportunities to help our clients grow
• Manage the creation and ongoing management of SOWs
• Manage and nurture strong relationship health by building strong partnerships with clients
• Leading regular reviews to consider potential growth opportunities and consistently bring clients new ideas
• Successful Collaboration: Collaborating with the team to meet and exceed client expectations
• An ability to follow the direction of the Growth Marketing Managers/Directors and delivery managers, but also show initiative to ensure smooth operation.
• Strong interpersonal skills when discussing tasks across all teams.
• Seeking timely support from relevant departments, if necessary, in order to find a solution.
• You will be working closely with the wider account management team helping grow the accounts, providing financial updates and researching/analysing new industry trends.
• Bringing teams together to ensure we are using each other’s strengths, introducing the right services at the right time and staying aligned at all times
• Continuous Professional Development: Taking ownership of your own development with the support of your team
• Proactively seek training and continuing professional development to stay up to date with developments, algorithm updates and process changes.

  
Competencies
Communication – be able to communicate effectively with internal teams and clients. Upholding the Reflect Digital values and highest levels of professionalism at all times.
Decision making – making decisions that positively impact upon the client work and seeking advice on guidance on more challenging decisions.
Team working – working collaboratively with the team through communicating and listening to and responding professionally to feedback
Result orientated – can work to deadlines and given KPIs
Responsibility – able to take responsibility for allocated tasks
Learning focused – take ownership of your own learning and professional development with the support of more senior colleagues

What does success look like?
Consistent positive feedback from clients who we work with, they will be able to highlight the service we provide due to the work that you have done too.
Being able to provide key industry insights that help us transform our clients
Providing excellent service to our clients from start to finish with a project that leads to repeat business
Your place in the agency and key relationships
Report to the Growth Marketing Director
Working with Growth Marketing department and the rest of the Human First Collective
Supporting Growth Marketing Managers and Directors 

Package 
Salary: £27k – 35k D.O.E
Flexible working, 4-day work week, (core hours 9-4.30pm)
Hybrid working available for some roles
Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY 
Private Healthcare, inc dental from Vitality. 
Breakfast Club and healthy snacks
Weekly Wellbeing Sessions, 
Access to trained Mental Health First Aiders (MHFA), 
Lunch & Learn and Brunch & Learn sessions, 
Internal Training Opportunities -MHFA Training, First Aid Training, ED&I Training
Endometriosis Friendly Employer
Career Progression
Agency Partnerships 

Diversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

To watch staff testimonials about our company culture you can watch this video on YouTube.

Interview process – What to expect. 

This is a more detailed breakdown of our interview process and what to expect at every stage. As stated above, if you need any reasonable adjustments to be made to this process, please let us know at application stage. 

1. Cultural Interview with People and Culture Manager via video – 30 minutes
2. If successful, an initial interview with hiring manager via video – 30 minutes
3. Task Stage – A task is set in advance and then a task Interview in person (where applicable to the role) – 1.5hrs at the Maidstone office
4. Video or phone interview with CEO Becky. 

Apply via this link https://www.reflectdigital.co.uk/careers/senior-growth-marketing-executive