Senior Client Experience Lead
You are a trusted partner for both clients and colleagues. Successfully managing client expectations and needs within the agency as well as effectively representing and protecting the agency creative and commercial outcomes. Exceptional client service is part of your DNA. You’re naturally drawn to building a deep understanding of our clients’ business strategy, market, competition and brands allowing you to shape insight-driven and meaningful brand experiences.
You seek to build trust, respect and confidence with every client interaction in order to deliver the very best work but also secure a deep relationship and pipeline of future projects. You understand how to bring value to a client-agency relationship and develop opportunities. You have a keen interest in business development and enjoy being an integral player in prospecting and pitches.
Below are some of the things we are looking for from this role:
Specifics:
• You have excellent communication and negotiation skills, with proven ability to manage multiple work streams and client relationships
• You know how to shape and secure scopes of work with clear and measurable objectives
• You work well with strategists to turn client opportunities into inspiring creative briefs
• You’re comfortable navigating growth opportunities and discussing 2LK’s offering
• You’re an engaging and persuasive presenter
• You have relentless attention to detail ensuring our work is accurate and professional
• You understand the need for clear communications, both internally and with clients
• You’re a natural manager of stakeholders, ensuring we drive decisions in a smart and collaborative manner internally and with clients
• You’re passionate about creativity and understand how to work seamlessly and productively across departments
• You have strong commercial acumen and are happy opportunity mining and converting, revenue forecasting and working alongside production to manage proposals, budgeting, procurement, and reconciliation
Experience:
6+ years’ relevant experience within brand experience and experiential design is desired. Our benchmarked salaries are competitive and will reflect your experience. A generous benefits package is also included.
Location:
Our offices are in Farnham, Surrey. We have a flexible approach to our working week; for this role you would be required to be in the office at least three days a week.
If the role excites you, you’re committed and feel you can add value to our business, then we’d love to hear from you.