After screeching to a halt during COVID-19, global air travel is returning to almost ‘normal’ levels. But post-pandemic and within the backdrop of a global recession, customers demand a more seamless, value-led journey, from searching and booking their next getaway and navigating entry restrictions to better in-destination services. How can airlines create a customer experience that follows the gold standard of other sectors? How can the travel industry keep up?
Inside this white paper, you’ll find insights on:
The post-pandemic industry landscape and the return to travel.
Our new consumer research detailing what customers want to see, booking expectations, and the in-demand seamless customer experience journey.
How airline brands can make apps a valuable asset.
Five steps to airline customer experience success.
To learn more, read the full report: