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Powered by evidence, delivering change. Furthermore is a digital agency transforming customer experiences across the world.
Led by insights, we work to understand the marketplace, business challenges and end-to-end customer journey from customer awareness through to advocacy. We gather insights from across an organisation to gain a clear picture of the challenges and opportunities. Ideas are benchmarked against a hierarchy of customer needs, concerns and pain-points – across all touchpoints.
We test experiments using representative participants (or real customers) at multiple stages of a project. We form our ideas around hypotheses, each one being an assumption about something we believe to be true at that point in time, as a project develops so do the hypotheses. As our thinking becomes more refined, our hypotheses are updated and our confidence in the proposed solution grows.
Innovative businesses and ideas are founded on teamwork. We support your internal teams with experienced agency-side product and consulting team. We are diverse thinkers, creative doers and rigorous data analysers. Hire us now to bolster your team.