BIMA Masterclass | From Bottleneck to Breakthrough

Online Event: We will send you a meeting link once you sign up.

Most leaders think managers become proactive with time and experience. They don’t. They become proactive when they’re taught how to think, communicate and lead under pressure – and most businesses never teach this, mainly because they’re not sure how to.
That’s why early‑stage managers hesitate, escalate, or avoid tough conversations, and why Directors end up dragged into client issues, internal conflict and delivery decisions they shouldn’t be touching.
In this masterclass, Caroline reveals a brain‑based approach to transforming reactive managers into proactive leaders — the kind who solve problems independently, regulate stress, communicate clearly and take ownership before issues explode upward.
Through practical tools and real‑world agency stories, you’ll learn exactly how to coach managers into strategic, confident, client‑ready leaders who multiply your capacity and accelerate growth – instead of slowing it down.

Who is this masterclass for?

This is ideal for Directors, Founders and Senior Leaders that are running scaling a team, currently stuck with:

– constant firefighting
– unnecessary client escalations
– managers avoiding difficult conversations
– repeated hand‑holding
– leaders who should take ownership but don’t
– growth slowing down because decision‑making bottlenecks at the top

If you’re exhausted from carrying their team’s emotional load, jumping into client fires, or solving problems their managers should be solving — this session is for you.

Your Host:

Caroline Canty, Business and Performance Coach, Craft Coaching

Caroline Canty is a business and performance coach who helps ambitious tech businesses stop chasing outcomes and start engineering them. A specialist in growth and commercial strategies, she’s passionate about supporting digital leaders with their scaling journeys, helping them to sell and go to market more effectively, and improving their results in competitive B2B markets. From change adoption to growth mindset building, she guides teams in developing high-performance ways of working, whilst fostering a supportive “coaching culture” within the businesses she works with.

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