BIMA CX Peer Network Roundtable | Ethics in Customer Experience

Online Only Event: We will send you a meeting link once you sign up.

This is a BIMA Member only session. For more information on becoming a BIMA Member visit the BIMA Site or email web@bima.co.uk

The world we live in is evolving faster than ever. We’re witnessing a significant shift in power from businesses to customers, alongside a massive increase in demand. Brands must become far more customer-centred or risk falling behind.

Join our monthly roundtable, hosted by Ryan Wiseman, Experience and Service Design Lead at AND Digital. This is a safe space for anyone in a CX-related role, or with a general interest, to share knowledge, learn, and have an open chat about the good, the bad, and the ugly of Customer Experience.

Our Peer Network lead will guide the discussion, sharing perspectives, but crucially looking into what you are doing.

Limited to 12 attendees to allow for discussion. The Chatham House Rule applies and places are strictly limited to one per organisation.

We hope you can make it!

Your host:

Ryan Wiseman, Experience & Service Design Lead at AND Digital

Ryan is an Experience Leader, currently based in London, working with clients globally helping them to shape innovative, human-centred experiences that resonate, inspire, and bring people on a journey of change. He has helped clients adopt this philosophy across mid to large scale digital and creative transformations; providing value for their customers, employees, and partners.

Lisa Talia Moretti, Digital Sociologist

Lisa Talia Moretti is a digital sociologist who has been working at the intersection of technology, design and social theory for 15 years. Her work focuses on three areas:

1) social and cultural research that informs product and service design, 2) tech/AI ethics and 3) innovations in data governance. Lisa is the Co-Chair of the AI Council at BIMA, a board member of the Conversation Design Institute Foundation and an Adjunct Senior Industry FORWARD Fellow at The Royal Melbourne Institute of Technology. In 2020 she was named one of the top 100 people in Britain changing the digital and technology landscape. She’s worked with clients big and small including Twitter, BlackRock, Microsoft, Virgin, Hyatt and the UK Green Building Council. Her TEDx talk, “Technology is not a product, it’s a system” is available for viewing on TED.com and YouTube.

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