Technology advancements have transformed customer expectations, with travellers now seeking instant, on-demand communication with airlines. Meeting this demand requires airlines to adopt a multichannel communication strategy, ensuring passengers receive timely and relevant information across their preferred platforms.
Customer management softwares enables airlines to achieve this level of engagement, facilitating consistent and personalised communication at every touchpoint. Airlines can send flight updates, travel tips, and personalised offers directly to passengers’ mobile devices, enhancing the overall travel experience and building stronger customer relationships. This proactive approach to communication not only improves customer satisfaction but also opens new avenues for customer engagement and loyalty.
Discover how Salesforce travel management can elevate your customer communication and engagement strategies, ensuring every traveller’s journey is informed, enjoyable, and uniquely personal.