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Times are changing for utilities providers. Customers expect convenience and personalisation, and demand to interact with companies on digital devices. They’re also gravitating towards pre-emptive experiences, thanks to brand giants like Google, Amazon and Uber.
The pressure is on
Ofwat’s latest price review (PR19) and Ofgem’s price control framework (RIIO) call for companies to meet new standards, drive innovation and plan for the long term.
Having worked with utilities companies for over 10 years, we believe the time to take action is now. It’s up to you to increase relevance, deepen customer engagement, and build a platform that will grow and nurture relationships.