This week, 4 Roads are pleased to be sponsoring Engage, the Verint Customer Conference in Dallas, USA.
The event runs from the 14th-17th May 2018 – three days of learning, networking and feeling inspired. People across the globe will meet with a common aim of crafting their roadmap to customer and employee engagement success.
4 Roads founder and CEO, Robert Nash will be working with 4 Roads partners, Telligent to run a break out session on ‘How to Get Your Customers to Help Offload Agents and Build Reusable Knowledge‘ on Wednesday at 12.30pm. He will also be at the Verint and Telligent booth discussing how adding an online community into your customer engagement strategy, combined with knowledge management can not only benefit customers, but also the customer service agents.
Two of our most recent case studies demonstrate just that. Both Nordic Semiconductor and Cherwell Software use a branded social community as a customer support and engagement tool and have reduced contact centre volume, burden on support teams, and streamlined the entire customer experience.
We are very happy to have been given the opportunity to sponsor such an event and if you are there, please do come and say hello!