Most people (84%) have reported that the experience provided by an organisation that they engage with is as important as the service or product they buy from them. Businesses simply cannot afford to ignore the benefits of technology that drives smarter, more meaningful experiences for their customers. Utilising a DXP that has AI driven features and the capabilities to create personalised experiences is a good place to start for brands that are customer centric.
53% of consumers feel like brands still aren’t getting it right and meeting their experience needs. Discover how harnessing the power of the industry leading Episerver platform could benefit your organisation.