National Accident Helpline, an industry leader in Personal Injury Claims Management, has commissioned Redweb to redesign its users’ service experience. With more than 25 years of expertise and over 50 Legal Support Advisors, National Accident Helpline has helped more than two million people.
Changes in law are driving rapid and significant sector disruption, particularly for digital services, and we’re perfectly placed to help National Accident Helpline capitalise on the opportunities on offer. Work will focus primarily on the design of the client’s end-to-end service experience using a human-centred approach.
Work is well underway, with our User Experience team having already run strategic service design workshops and conducted user research, which enabled National Accident Helpline to review the current state of its omnichannel service experience and get stakeholder alignment on its digital roadmap.
“We chose to work with Redweb on this project because they demonstrated a real understanding of what we were working to achieve. Since work began, we have been really impressed with the way that they have fully immersed themselves in understanding what the digital journey looks like for our customers. When people need our help, they are already going through a difficult time in their lives, so we want to do all that we can to make the next steps easier for them, which is what this project will help us to achieve.” – Simon Trott, CEO of NAHL Group’s Personal Injury division
Ru Butler, User Experience Director at Redweb, said: “We’re really pleased to be working with National Accident Helpline. It’s a delight to work with such a forward-thinking, agile and customer-focused client. Through our co-creation, we’ve achieved a great deal in such a short space of time. We’re now excited to see what service innovation the rest of the project brings to the business and its customers.”
Confident in Redweb’s capabilities, National Accident Helpline has extended the remit of work beyond re-platforming and redesign of its website, now enlisting the agency’s help to develop the digital self-service journey that will drive business to NAHL Group’s newly formed firm, National Accident Law.
Redweb is dedicated to delivering digital brilliance. Whether that’s through our award-winning design and build projects or through our commitment to innovation, we strive to promote our clients’ digital estates to the best of our ability.
Based in Bournemouth, our highly skilled team of digital experts utilise their talents in web development, design, and UX to create solutions that deliver maximum return on investment for our clients. Current clients include Cancer Research UK, Battersea Dogs & Cats Home, Organix, Crest Nicholson, City & Guilds, and The Home Office.
Everything that we do is driven by our ambition to deliver digital brilliance on a global scale. Through our commitment to investigating worldwide digital trends we want to further the progression of technical innovation and shape our clients’ strategies and solutions to encompass all that the industry has to offer. Overall, we aim to deliver against our clients’ objectives and unlock their digital potential.
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