Client Success Matters is a consultancy and training partner dedicated to helping agencies retain and grow their best clients. Founded by someone who’s been on the front line of client services for over 20 years, we understand the everyday pressures agencies face from firefighting relationships, budgets being squeezed to struggling with underperforming account teams.
We work directly with Founders and senior leadership teams to improve the quality of client servicing across their agency, equipping teams with the confidence, skills and tools to build deeper relationships, increase client lifetime value and drive sustainable growth.
Whether your goal is to professionalise your account management function, empower your specialists to be more client-savvy, or create standout client experiences that keep clients coming back, Client Success Matters is here to help you make it happen.
We offer hands-on consultancy, client experience audits and practical training that’s tailored to your agency’s stage, structure, and culture. Everything we do is grounded in real agency experience, no fluff, just proven strategies that create long-lasting impact.
BIMA member since 14th May 2025