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Use the principles and tools of service design to rethink the journey your customers
take and transform your customer experience, delivered live online.
BIMA Members are eligible for a 10% discount, paying £1,080 instead of £1,200.
Please email firstname.lastname@example.org to obtain the BIMA discount code.
Dates: 14, 15, 18 & 19 July 2022
Duration: 4 sessions over 2 weeks, 9am-12:30pm BST per session
Services represent around 80 per cent of the economy. Service design applies human-centred design principles to make services that are sustainable and desirable for changing consumer needs.
The benefits to you and your organisation include:
Thu, 14 Jul 2022, 09:00 - Tue, 19 Jul 2022, 12:30
City of London
ONLINE via Zoom – – – – – – – – – – – – – – – Disclaimer: The information given is accurate at the time of publication, however, the RCA reserves the right to amend the described courses as circumstances dictate.
BIMA Members are eligible for a 10% discount, paying £1080 instead of £1200. Please email email@example.com to obtain the BIMA discount code