BIMA Masterclass | How to get your Team to become Client Superstars

Posted by BIMA

Join Steam Sterka for an interactive masterclass on how to grow and optimise existing client relationships.

BIMA Members Only

New business is tough right now. But there’s another way to grow your agency: Optimising and growing existing client relationships.

Growing client accounts isn’t just for client services – everyone in your team should have the skills and confidence to lead clients, deal with tricky client situations and upsell work. Do this and you’ll:

* Increase client revenue
* Have happier clients that sign off work more quickly
* Reduce the amount of unbillable work that you do

So, how do you achieve this?

Well, Trenton Moss , Head Coach at Team Sterka is going to tell us! He did this whilst running his agency. Join this masterclass to hear lots of practical tips for getting everyone in your agency to be a client superstar. This is an interactive session and you’ll spend some of the time in breakout rooms. So as well as hearing Trenton’s story, you’ll find out what other agency leaders are doing to boost their team’s client skills.

This masterclass is suitable for agency leaders with minimum 10 people in the team (but ideally more) who’d like everyone in their team to:

* Be more commercially aware
* Hold their own with clients
* Say “no” and push back when necessary
* Be good at spotting opportunities for more work

This online masterclass is designed for BIMA Members only. Don’t miss out as spaces are limited. Sign up now.

For more information on becoming a BIMA Member visit the BIMA Site or email


Speaker line-up:

Trenton Moss, Head Coach & Founder, Team Sterka

He enables agencies to increase client revenue by up to 35%.

Trenton spends his days running a client leadership programme. It supercharges agency teams with emotional intelligence and people skills. Skills they can use with clients and in all aspects of their life.

He wrote a book about these skills. It’s called ‘Human Powered’ and it became a bestseller a week after it was published. 5000 copies have been bought or downloaded across print, Kindle and audiobook.

Trenton knows the agency world inside-out – he ran his own agency for 15 years until it was acquired.

Your data is important to us and we’re committed to protecting it. We have updated our policy to make it easy for you to understand your choices and the control you have over your data. Please review here.


Tue, 18 Jun 2024
10:00 - 11:00


BIMA is Britain’s digital community.

Our mission is to drive innovation and excellence across the digital industry. We are the connectors, thought leaders, champions and change makers determining the shape of Britain’s digital economy.

Our strength is in our structure. We are powerful because our members make us so. BIMA councils set the agenda in digital hubs around the country and our Think Tanks aid industry leaders and practitioners to fuel the future. Our communities underpin everything that we do.

Visit profile

Latest Events