Online Only Event: We will send you a meeting link once you sign up.
This is a BIMA Member only session. For more information on becoming a BIMA Member visit the BIMA Site or email web@bima.co.uk
The world we live in is evolving faster than ever. We’re witnessing a significant shift in power from businesses to customers, alongside a massive increase in demand. Brands must become far more customer-centred or risk falling behind.
Join our monthly roundtable, hosted by Ryan Wiseman, Experience and Service Design Lead at AND Digital. This is a safe space for anyone in a CX-related role, or with a general interest, to share knowledge, learn, and have an open chat about the good, the bad, and the ugly of Customer Experience.
Our Peer Network lead will guide the discussion, sharing perspectives, but crucially looking into what you are doing.
For this session focussed on Accessible Customer Experiences, we will be joined by Emily Lawes, Lead UX Designer at AND Digital.
Inclusive design has long been a shortfall, something that gets deprioritised. But at what cost to the Customer Experience? With the June EAA regulations coming round fast, how are we responding and what impact is this having?
Emily’s a huge advocate for ensuring that we as professionals understand the undertaking we make when it comes to designing experiences for all, but also that we understand the emerging and existing regulatory and legal frameworks we need to abide by. These are very much a tool, not a barrier, to doing great work and the EAA legislation is a real opportunity to ensure we understand what’s needed so that everyone can benefit.
Limited to 12 attendees to allow for discussion. The Chatham House Rule applies and places are strictly limited to one per organisation.
We hope you can make it!
Your host:
Ryan Wiseman, Experience & Service Design Lead at AND Digital
Ryan is an Experience Leader, currently based in London, working with clients globally helping them to shape innovative, human-centred experiences that resonate, inspire, and bring people on a journey of change. He has helped clients adopt this philosophy across mid to large scale digital and creative transformations; providing value for their customers, employees, and partners.
Emily Lawes, Lead UX Designer at AND Digital
Emily is a Lead UX Designer based in Bristol, dedicated to creating accessible and inclusive digital experiences. With a background in software engineering, she bridges the gap between design and development, ensuring accessibility is considered from the start.
She has worked with clients across various sectors to shape user-centred strategies, design intuitive experiences, and ensure people remain at the heart of digital products. She also mentors designers and developers, helping to build passion and champions for accessibility.
With new regulations approaching, she champions a shift-left approach, embedding accessibility early to create experiences that prioritise accessibility by addressing barriers and enabling equal access for every user.
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Thu, 27 Mar 2025
10:00 - 11:00
AND Digital,
London
18 Henrietta Street, London, WC2E 8QH
