BIMA CX Peer Network | Customer Value as a Win-Win

Online Only Event: We will send you a meeting link once you sign up.

This is a BIMA Member only session. For more information on becoming a BIMA Member visit the BIMA Site or email web@bima.co.uk

The world we live in is evolving faster than ever. We’re witnessing a significant shift in power from businesses to customers, alongside a massive increase in demand. Brands must become far more customer-centred or risk falling behind.

Join our monthly roundtable, hosted by Ryan Wiseman, Experience Director. This is a safe space for anyone in a CX-related role, or with a general interest, to share knowledge, learn, and have an open chat about the good, the bad, and the ugly of Customer Experience.

This session:

Identifying, quantifying and measuring customer value has never been more important. We’ve never had access to more types of customer data and insight, but at the same time been so poor at driving investment where it really matters. Clare provides a look into how to creating a value exchange can unlock real commercial commitment to Customer Experience.

Our Peer Network lead will guide the discussion, sharing perspectives, but crucially looking into what you are doing.

Limited to 12 attendees to allow for discussion. The Chatham House Rule applies and places are strictly limited to one per organisation.

We hope you can make it!

Your Host:

Ryan Wiseman, Experience Director

Ryan is an Experience Leader, currently based in London, working with clients globally helping them to shape innovative, human-centred experiences that resonate, inspire, and bring people on a journey of change. He has helped clients adopt this philosophy across mid to large scale digital and creative transformations; providing value for their customers, employees, and partners.

Clare Flitton, Customer, Innovation and Strategy leader

Clare is a customer, innovation and strategy leader with over 15 years’ experience creating value-driven propositions and delivering customer-centric transformation across large, complex organisations. Her primary focus has been identifying and unlocking commercial value from customers whilst building internal customer functions, capability and culture.

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