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People migrating to the UK can apply for a ‘right to remain’ based on their socio-economic circumstances or their rights under the Refugee Convention or Human Rights Act. Each year approximately 50,000 people raise an appeal when their applications are rejected. These people often live on the edge of society, with poor social capital, low digital literacy and little trust in government, struggling to articulate their right to remain and have it heard. They meet a complex judicial system which they feel is prejudiced against them. On the other side are the courts, judges, and asylum tribunals – people passionate about their work but with often limited experience of digital solutions and a distrust that they can work with hard-to-reach communities.
Engine Transformation developed a digital service for HM Courts & Tribunal Service, allowing asylum seekers to appeal court decisions online. We delivered the “impossible” combination of faster, better and cheaper – getting an 80% take-up of digital and resolving 18% of cases without a hearing.
Beyond numbers, we helped asylum seekers move on with their lives as soon as possible, while freeing up caseworkers’ and judges’ time and resources for more complex cases – increasing access to quicker, more efficient justice.
We help organisations join the dots to deliver seamless customer-first experiences. We build and manage reputations, create exceptional marketing campaigns and experiences, and build the platforms and technology to bring them to life.
At the core of our approach are 5 principal capabilities powered by 28 practices, offering our clients deep vertical expertise across the entire marketing eco-system to deliver a competitive advantage, at every touchpoint.