First Bus’ core values, ‘commitment to its customers’ and ‘dedication to safety’, have been brought to life by Future Platforms’ Live Capacity Tracker.
By introducing capacity tracking to the app, we’ve changed how drivers and passengers interact with travel, while helping them feel safe during journeys.
This update was done in direct response to the pandemic and delivered in just 4 weeks. The UK-first update shows the live location, seating, and wheelchair capacity of each vehicle. It directly addresses concerns around drivers’ safety, notifying them if a bus is in danger of overcrowding. This was crucial for the safety of the public and was delivered when we needed it most: as lockdowns started to ease and public transport use started to increase.
However, this update changes how we interact with travel beyond the pandemic. It unlocks new opportunities for travel self-service, accessibility, and repurposing technology to deliver solutions in a more rapid, agile way. Furthermore, this update has changed the core purpose of the First Bus app, becoming its key differentiator and linking together all the features of the app.
Since this update, the app has been downloaded 800K+ times and is helping drivers and commuters regain confidence around travel
We were founded on the belief that technology should make people’s lives better. This vision has never wavered; the only thing that has changed is our growing ambition.