Account Manager (Digital)

 Location: Full-time, On-site, Hybrid (4 days in the office) 

About ClerksWell  
ClerksWell is an award-winning digital agency. We are a proud Umbraco Platinum Partner, Sitecore Silver Partner and Optimizely Bronze Partner, a testament to the trust and value our clients place in us.    Our London office is a team of 10 but all together ClerksWell is a group of 35 bold and highly skilled individuals located across UK, India and Ukraine. Most of our employees have been with us for over 5 years (some for over 15 years) which speaks to the positive and supportive culture at ClerksWell.  

ClerksWell | Digital Agency UK | Website and Microsoft services

About the Role 
As an Account Manager at ClerksWell, you’ll be the trusted partner for clients undertaking large-scale digital projects – website builds, upgrades, complex integrations or long-term technical support engagements. You’ll be responsible for nurturing relationships, identifying growth opportunities and ensuring the seamless delivery of our digital services. 

What You’ll Do

• Manage a portfolio of client accounts, acting as the primary point of contact
• Build strong, lasting relationships with clients, understanding their goals and challenges
• Lead account growth by identifying upsell and cross-sell opportunities
• Write compelling proposals and contribute to the sales process
• Collaborate with cross-functional teams including developers, designers, and project managers
• Translate technical concepts into clear, jargon-free communication for our clients
• Attend client meetings, industry events, and the occasional working lunch
• Maintain accurate records, budgets, and forecasts—yes, you should be comfortable with a spreadsheet
• Negotiate renewals and contracts with clients in your portfolio 

What We’re Looking For 

• Minimum 3 years’ experience in a similar Account Manager role within a digital (technology) agency
• Proven experience with website projects or technical support contracts
• University degree (any discipline)
• Strong interpersonal and communication skills
• Commercially savvy with a knack for spotting opportunities
• Confident writing proposals and contributing to pitches
• Comfortable working in hybrid mode—our team thrives in the office, sharing ideas and backing each other up
• Unfazed by a commute to our London office to work in an open plan space at least 4 days per week  
  Right to work in the UK – we are unable to offer visa sponsorship
• Experience working with technical teams and communicating effectively with non-technical stakeholders
• Enjoy working in a cross-cultural team across multiple time zones

What’s in it for you?  

• Competitive salary
• Commission based on invoiced revenue. 
• 25 days annual leave a year plus UK bank holidays. 
• Minimum of 5 training days per year covered by the company with additional training encouraged. 
• Access to our company flat in Lake Como, Italy. 
• Paid for team lunch once a week (mainly on Wednesday or Thursday) 
• Private medical and dental insurance.  
• Paid for regular social events with a friendly team. 
• Free Fruit and snacks in the office.
• Finish at 4pm on Fridays if you are working in the office. 

What We Value – and What You Embody 

At ClerksWell, we’re proud of our culture and the high standards we hold ourselves to. The right candidate for this role will not only bring experience and skill but also reflect the values that make our team exceptional: 

• Commercially-minded – You understand the business impact of your decisions and always look for ways to add value.
• Strategic – You think beyond the day-to-day, helping clients and the agency plan for long-term success.
• Popular with clients – You build trust quickly and become the person clients want to call.
• Respected by our team – You collaborate with integrity and your colleagues know they can count on you.
• Won’t quit – You’re resilient, resourceful and see things through.
• Won’t cut corners – You take pride in doing things properly, even when it’s harder.
• Competitive – You’re driven to win, whether it’s a pitch, a project or a client’s confidence.
• Client-first mindset – You see things from the client’s perspective and act in their best interest.
• Loyal – You’re committed to your team, your clients and the work.
• Diligent – You’re thorough, detail-oriented and always prepared.
• Striving for better – You’re never satisfied with “good enough” and always look for ways to improve. 

Get in touch 
For more information or to apply for this role, please contact Sasha de Speville, Chief of Staff : s.de-speville@clerkswell.com.