BIMA has joined forces with Impact Futures, BIMA Upskilling Expert and the UK’s fastest growing training provider, to help BIMA Members invest in and develop their teams. Together, we invite BIMA Members to utilise the BIMA Business Academy for fully government-funded training for your staff.
Each training course focuses on developing individuals’ skills and abilities by combining practical work experience with online learning to equip participants with the necessary knowledge and competencies to excel in their roles.
These courses provide a recognised qualification designed to enhance the skills, knowledge, and competencies of individuals.
*Please note these courses are funded via the Apprenticeship Levy Scheme and are only available to team members who work at least 50% of the year in England*
*These courses will cease to be funded via the government from Sept 2026 – enrolments prior to 31st Aug will be fully-funded throughout the duration. Enrol by 31st July 2026 to secure your place!*
Any queries please email jesshall@bima.co.uk
Develop, implement, maintain and improve administrative services
This level 3 training programme develops the knowledge, skills and behaviours required to develop, implement, maintain and improve administrative services.
It also supports in your progression to management responsibilities, and develops highly-transferable skills that can be applied in all sectors.
You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.
In addition, you must be able to commit to the full length of the programme, and be able to meet the programme modules through your job role.
If you are aged 16–18 and do not have a Level 2 qualification or equivalent (GCSE grade 4/C) in Maths and English, you will be required to work towards achieving these qualifications as part of your training programme.
For those aged 19 and above, completing Maths and English (Functional Skills) is optional and not a mandatory requirement to complete your programme, however – this needs to be discussed and agreed with your Employer.
Over the duration of 18 months, you will receive a combination of face-toface and online training and support.
You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.
We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Aptem.
18 months.
Customer, product and service expert
This level 3 training programme develops advanced skills and hones knowledge and behaviours to be an expert in the organisation’s products and services. You will be a referral point who provides specialist information which supports sales, customer service and complaints teams in achieving key objectives.
After completion of this programme, you can join the Institute of Customer Service as an individual member at professional level.
You can then progress onto either our Level 3 Team Leader or Level 5 Operations Manager training programmes.
You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.
In addition, you must be able to commit to the full length of the programme, and be able to meet the programme modules through your job role. If you are aged 16–18 and do not have a Level 2 qualification or equivalent (GCSE grade 4/C) in Maths and English, you will be required to work towards achieving these qualifications as part of your training programme.
For those aged 19 and above, completing Maths and English (Functional Skills) is optional and not a mandatory requirement to complete your programme, however – this needs to be discussed and agreed with your Employer.
Over the duration of 18 months, you will receive a combination of face-toface and online training and support.
You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.
We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Aptem.
18 months.
