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Currently working within CX/UX, I am passionate about design and the growing importance of CX within today’s technologically dynamic marketplace. Within my role, I am responsible for end to end customer journeys, from the define stage where there is a massive importance on data analytics, through to the design and delivery phase where I am involved in prototyping, graphic design and customer testing.
Leading up to this stage in my career, I have gained experience within different industries through various roles. For example, I have trained as a fighter pilot with the RAF, co-founded a company called Monomise, worked as a marketing campaign manager for the University of Strathclyde and worked for various start-ups. One of my main passions is entrepreneurship, which is what my degree and research specialized in and in particular technology and social enterprises. Additionally, I am passionate about travelling and have worked in cities in Australia, USA and across Europe.