Adrian Gans

Chief Experience Officer, Bernadette

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Adrian is CXO at VCCP CX, heading up the strategy and planning teams and leading the charge on all things digital and customer experience. 

Adrian joined VCCP as Innovation Director in 2015 after numerous years running strategy and planning at both Fullsix and Razorfish. Prior to jumping agency-side, Adrian worked in-house to launch multi-channel retail at Kingfisher PLC and had the dubious honour of watching the dotcom bubble burst at in 1999. 

Today Adrian is focused on unlocking the power of experience design to deliver business and brand transformation through continuous improvement, working as a partner to clients including O2, Compare The Market, TfL, Canon and Kia.