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Rebecca Fitzgerald set up StrawberrySocial after becoming Director of Client Operations at a large social media agency. She has over 15 years’ experience in the industry and has also worked in media, training, theatre and events.
Throughout her career, she has managed projects for clients such as Heathrow, Sony Mobile, Royal Mail Careers, EE, Deutsche Bank, Nokia, HSBC and BBC Worldwide. She also has a special interest in charities and works with Prostate Cancer UK, Contact and Mind.
We provide the resources and expertise to help you monitor, moderate and engage your audiences 24/7/365. We also have some cracking expertise in social strategy and training.
We white-label our services to (Digital, Advertising / PR) agencies; helping support client service and social media teams, mitigating risk, protecting brand reputation and providing peace of mind through round-the-clock moderation and engagement.
We help brands by supporting their busy in-house staff – providing moderation and community management assistance across all social media platforms. Our remote teams work closely with clients to provide flexible cover when it is most needed.
We are highly experienced in the specific needs of charity forums; moderating, sign-posting help, carrying out crisis escalation and protecting the community. We take the time to understand the needs of each community and often work throughout the night and/or weekend.
Our team is made up of people who have been in the industry for quite some time… although we do have some very bright young things keeping us ‘on our toes’. We use well-established and trusted processes to smoothly run moderation and engagement teams. Working options cover 24/7/365, both on-site and remote.