What does Client Services mean in an Agile World

Posted by Louise Finch

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Date: 30th October Time: Drinks 5.30-6pm. Session 6-7pm

As the most progressive agencies move to reinvent themselves as teams of flexible, agile, specialists built around their clients exact needs.

As consultancies and agencies tailor their teams around the project or client. Not the other way round.

What effect is this having on the traditional Client Services team, and how are you adapting?

Topics we will discuss;

Team structures

Developing a client mindset

Client vs Product

Skill sets and career paths

Finding the right commercial/revenue model

We woud love you to join us as we launch our new BIMA Client Services Community in Manchester. Jo Hinchcliffe has been a fantastic leader for the past few years but now that she is off work on maternity leave, we have the wonderful Katy White, Client Director, Dept taking us into the new term. Join us as we discuss our client services teams and look towards the future of our community and how we can build on what we have now.



Wed, 30 Oct 2019
17:30 - 19:00


North West

Dept 9th Floor Bridgewater House Whitworth Street Manchester M1 6LT



Louise Finch

Community Lead - North West, BIMA

Lou started her career in event management 20 years ago and went on to set up her own business running exhibitions, fashion shows and conferences across the UK.  After this she went on to be Ops Director for an international Charity before running marketing and sales for an outdoor pursuits firm and finally marketing and development projects for an ecommerce company.  Highly organised and passionate about digital, Lou joined BIMA in 2016 to support and grow the Liverpool BIMA community, co-ordinating the yearly events calendar and grass-roots initiatives.

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