Use the principles and tools of service design to rethink the journey your customers
take and transform your customer experience, delivered live online.
BIMA Members are eligible for a 10% discount, paying £1,080 instead of £1,200.
Please email short-courses@rca.ac.uk to obtain the BIMA discount code.
Dates: 4 sessions over 2 weeks
Winter 2023
Week 1: Thursday 2 – Friday 3 February 2023
Week 2: Monday 6 – Tuesday 7 February 2023
9am – 12.30pm GMT per session
Spring 2023
Week 1: Thursday 11 – Friday 12 May 2023
Week 2: Monday 15 – Tuesday 16 May 2023
9am – 12.30pm BST per session
Location: Online
Services represent around 80 per cent of the economy. Service design applies human-centred design principles to make services that are sustainable and desirable for changing consumer needs.
The benefits to you and your organisation include:
Thu, 02 Feb 2023, 09:00 - Tue, 07 Feb 2023, 12:30
ONLINE ,
City of London
ONLINE via Zoom
– – – – – – – – – – – – – – –
Disclaimer: The information given is accurate at the time of publication, however, the RCA reserves the right to amend the described courses as circumstances dictate.
£1200
BIMA Members are eligible for a 10% discount, paying £1080 instead of £1200. Please email short-courses@rca.ac.uk to obtain the BIMA discount code
