Client Services Breakfast Briefing | Manchester

Posted by Louise Finch

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A Happy Client is a Happy Agency | Gut Instinct vs. Data

Customer loyalty is key to securing a consumer brand’s continued success, but how well do agencies understand the happiness of their clients?

This briefing will discuss the ways in which agencies can approach the development of a client satisfaction programme and how to positively action the good and bad that may arise.


Tue, 20 Jun 2017
07:30 - 09:00


North West

1 Tony Wilson Place Manchester M1 5DE



Louise Finch

Community Lead - North West, BIMA

Lou started her career in event management 20 years ago and went on to set up her own business running exhibitions, fashion shows and conferences across the UK.  After this she went on to be Ops Director for an international Charity before running marketing and sales for an outdoor pursuits firm and finally marketing and development projects for an ecommerce company.  Highly organised and passionate about digital, Lou joined BIMA in 2016 to support and grow the Liverpool BIMA community, co-ordinating the yearly events calendar and grass-roots initiatives.

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