BIMA Hangout | Ecommerce in the aftermath

Posted by BIMA

Online event. You will receive joining instructions after registration.

Fresh insight from Mullenlowe Profero looking into online consumer behaviour.


Necessity is the mother of adoption, and we’ve all borne witness to the acceleration of ecommerce’s share of retail during 2020: a 45% increase in online share of total UK retail sales (ONS, 2020 vs 2019)

But what have consumers learned from their crash course in online shopping? How far have they gone beyond their comfort zone, and will they stay there? And what will it take to attract their custom in 2021, and beyond?

In an essential webinar for all those in or working with the retail sector, MullenLowe Profero will present the results of their latest research while an expert panel will discuss its implications.

We’ll explore the experiences of online shoppers – old and new – over the past 12 months: examining not only their changed behaviours but also their future intentions, and how their considerations have changed as lockdown disrupts daily routines and familiar habits.

We’ll also examine the types of retailer that consumers default to, and why. And with marketplace and multi-brand retailers leading the pack, we’ll discuss why launching a successful direct to consumer (D2C) experience may prove rewarding, but challenging, even in today’s accelerated online retail environment.

In partnership with Mullen Lowe Profero

Please note: As this is a joint event your data will be shared with Mullen Lowe Profero and BIMA.

Your data is important to us and we’re committed to protecting it. We have updated our policy to make it easy for you to understand your choices and the control you have over your data. Please review here.


Wed, 24 Mar 2021
10:00 - 11:00


BIMA is Britain’s digital community.

Our mission is to drive innovation and excellence across the digital industry. We are the connectors, thought leaders, champions and change makers determining the shape of Britain’s digital economy.

Our strength is in our structure. We are powerful because our members make us so. BIMA councils set the agenda in digital hubs around the country and our Think Tanks aid industry leaders and practitioners to fuel the future. Our communities underpin everything that we do.

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