Client Services Community | Manchester


Posted by BIMA

Event info
20 May 2019
North West

Educating clients in the commercial realities of their approach to delivery

There’s always been a conundrum that exists within the client and agency world.

How do you manage the service delivery triangle that is Quality, Scope and Cost?

Whilst everyone will have their own success and war stories of how they’ve navigated the balance so far, the world of delivery has evolved and with it comes an increasing conflict between, quality and, primarily, scope and cost.

So how do we ensure the smooth sailing of our clients and ourselves in adapting to new ways of working, all the while helping them understand the impact on achieving the right balance of the three-pronged holy grail?

If you work in Client Services or Project Management and have heard the phrase ‘This is not what I was expecting’, or had difficult conversations with disgruntled clients about the management of scope and expectations around change requests, then come along to the open session to hear how others have tackled similar issues and to share your own experiences - good and bad.

We’ll have a small panel who will be on hand to offer their insight, learn from your stories and answer any questions posed:

Ian Nutt, Head of Delivery, AmazeRealise

Ria Hamilton, Head of Client Services, Mando

Location information


Charlotte Street


M1 4ET

Posted by BIMA

BIMA is Britain’s digital community. Our mission is to drive innovation and excellence across the digital industry. We are the connectors, thought leaders, champions and change makers determining the shape of Britain’s digital economy. Our strength is in our structure. We are powerful because our members make us so. BIMA councils set the agenda in digital hubs around the country and our Think Tanks aid industry leaders and practitioners to fuel the future. Our communities underpin everything that we do. Everything we do embodies our values of innovation, enabling community, celebrating individuals and embedding diversity into our digital ecosystem. BIMA is run by the industry, for the industry. Our independence and not-for-profit status means everything we do is for the good of our members and the industry, and it gives Government and the media confidence in our integrity. We were founded in 1985 and are proud that we were the first digital industry body anywhere in the world.

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